Return/Exchange Policy Returns are welcomed if items are unopened and returned and received in their original selling condition within three (3) calendar days of receipt. All tags and packaging must be intact and not tampered with; the Január Hair Label should not be removed. THE HAIR CAN NOT BE EXCHANGED AFTER IT HAS BEEN WASHED OR USED! The coils on the Curly hair must be intact. Under no circumstances should the coils be pulled apart, finger combed or brushed. If the coil pattern is broken on the curly hair a return/exchange will not be feasible. If you receive what you believe to be a defective or damaged product, you must notify us immediately via email with photos attached, and Január Hair will abide by the refund or exchange policy. You agree that products must be returned in the same form the product was given. Január Hair is not responsible for refunding any shipping charges for returns/exchanges. Once any product purchased from Január Hair is used or tampered with, ALL SALES are deemed FINAL. For exchanges/returns to be feasible, the item(s) must be returned in its original packaging. All products are subject to inspection to verify that it is new or unused and has not been used or tampered with prior to processing of any refund or exchange. If the product is deemed to be used or tampered with, the items will be sent back to the Buyer and the Buyer will be charged a $9.99 shipping fee. Buyer should purchase Priority Mail with delivery confirmation on return/exchanges to ensure prompt delivery.